Shipping & Delivery

How do I track my order?

You will receive a shipping confirmation email with a tracking number once your order has been dispatched. You can use this tracking number to monitor the status of your shipment.

Can I choose a specific delivery date and time?

Currently, we do not offer the option to choose a specific delivery date and time. The delivery schedule is determined by the courier service and your location.

What should I do if I miss the delivery?

If you miss the delivery, the courier service will usually leave a delivery notification with instructions on how to reschedule the delivery or retrieve your package from a designated location.

Can I change my delivery address after placing the order?

Unfortunately, we cannot change the delivery address once the order has been processed. Please ensure that your delivery information is accurate before completing your purchase.

What happens if my order is damaged during delivery?

In the rare event that your order is damaged during delivery, please contact our customer support at info@maisondememoires.com immediately. We will guide you through the necessary steps to resolve the issue.

Returns & Refunds

What is your return policy?

We offer a full refund or exchange within 30 days If you're not happy with your purchase for any reason.

Return items must be in their original condition, unwashed, undamaged and unworn, with the original tag and packaging.

Learn more about our Returns and Refund policy here.

How long do I have to initiate a return?

The timeframe for initiating a return is 30 days from the date of delivery. Please refer to our Return and Exchange Policy for specific details.

How are refunds processed?

Once we receive your returned item, we aim to process the returned item within 5 business days and process the refund.

How long does it take to process a return?

Refunds are processed using the original payment method. Please allow 5 business days for the refund to be reflected in your account.

What should I do if I receive a defective or damaged item?

If you receive a defective or damaged item, please contact our customer support and we will be happy to help you.