What is your return policy?

We offer a full refund or exchange within 30 days If you're not happy with your purchase for any reason.

Return items must be in their original condition, unwashed, undamaged and unworn, with the original tag and packaging.

 

How are refunds processed?

Once we receive your returned item, we aim to process the returned item within 5 business days and process the refund.

 

How long do I have to initiate a return?

The timeframe for initiating a return is 30 days from the date of delivery. Once you initiate a return and the process is complete, you will be emailed a pre-paid returns label.

 

How long does it take to process a return?

Refunds are processed using the original payment method. Please allow 5 business days for the refund to be reflected in your account.

 

What should I do if I receive a defective or damaged item?

If you receive a defective or damaged item, please contact our customer support at info@maisondememoires and we will be happy to help you.