How do I track my order?

You will receive a shipping confirmation email with a tracking number once your order has been dispatched. You can use this tracking number to monitor the status of your shipment.

 

Can I choose a specific delivery date and time?

Currently, we do not offer the option to choose a specific delivery date and time. The delivery schedule is determined by the courier service and your location.

 

What should I do if I miss the delivery?

If you miss the delivery, the courier service will usually leave a delivery notification with instructions on how to reschedule the delivery or retrieve your package from a designated location.

 

Can I change my delivery address after placing the order?

Unfortunately, we cannot change the delivery address once the order has been processed. Please ensure that your delivery information is accurate before completing your purchase.

 

What happens if my order is damaged during delivery?

In the rare event that your order is damaged during delivery, please contact our customer support at info@maisondememoires.com immediately. We will guide you through the necessary steps to resolve the issue.